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03:13 MKTG2080_Module 9 Introduction MKTG2080_Module 9 Introduction	MKTG2080_Module 9 Introduction customer relationships services marketing activities of call centers opinion polls & market research and public opinion polling customer satisfaction low-quality service telephone exchange marketing effects business service sector call center management customer service air traffic & air transport mktg2080 business connections food at restaurants marketing support From Danielle Lawrence 201 plays 0
01:55 2080 Chapter 2 _ 9.mp4 2080 Chapter 2 _ 9.mp4	2080 Chapter 2 _ 9.mp4 logistics value chain company information customer service sales activities of call centers business connections customer support savings competitive advantage customer relationships service sector product management management selling caption complete From Danielle Lawrence 810 plays 0
18:13 Market Orientation Market Orientation	Market Orientation call center management customer service service sector customer satisfaction business markets opinion polls & market research and public opinion polling business connections telephone exchange organizations research mktg 7000 mktg7000 sales societal systems customer relationships activities of call centers commercial bargaining and commerce From Danielle Lawrence 11 plays 0
27:56 Positioning Via Customer Service Positioning Via Customer Service	Positioning Via Customer Service mktg 7033 loyalty & reward programs customer loyalty quality of service employees value chain customer relationships retail business consumer issues health care strategy service sector customer service business connections customer satisfaction company information intb 3090 market positioning From Dr. Machleit 67 plays 0
15:37 OM 7042 Lecture 3.1 Basic concepts of customer… OM 7042 Lecture 3.1 Basic concepts of customer focus	OM 7042 Lecture 3.1 Basic concepts of customer focus call center management organizations lighter customer satisfaction om 7042 guitar opinion polls & market research and public opinion polling healthcare quality customer relationships legal complaint activities of call centers influencing (society) customer service customer loyalty business connections telephone exchange From John Stoll 264 plays 0