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14:12 OM 7042 Lecture 2.4 Baldrige Item 2.2 OM 7042 Lecture 2.4 Baldrige Item 2.2	OM 7042 Lecture 2.4 Baldrige Item 2.2 labour (workers) health care strategy sean connery om 7042 measurement (mathematics) industrial measurement instruments cash flow strategic planning united states department of veterans affairs organizations human resources service providers customer relationships financial and other company services health care success factors employees From John Stoll 136 plays 0